Page Comparison

Suzy Shoes has activity in two cities and wants to use Plan & Go. Since operation in each city is very autonomous we create two companies, but they share the same CustomerSystem.

• Companies:

  • “Suzy Shoes - Oslo” (with local drivers defined)

  • “Suzy Shoes - Stockholm” (with local drivers defined)

• CustomerSystem:

  • “Suzy Shoes”

  • Acknowledgement Rules:

    • Quick-Actions (two buttons for the driver):

      • CUSTOMER - indicates that you delivered is personally to the customer

      • DOOR (chose POD-picture) - indicates that you could meet the customer, but left it as a safe spot, documenting the spot by taking a picture)

    • Deviations:

      • CANT_FIND, NOT_HOME and OTHER (all with required comments) for customer-context. Also OTHER for delivery-context, to be able to handle a partially successful delivery.

  • Scanning:

    • Activating scan on both loading and delivery since the boxes has a label with QR-code and you want to maximize control (right item to right customer)

  • Notification Rules:

    • SMS is important for customer-experience and you decide to go the this add-on. After setting up an SMS-agreement you decide this rule:

      • Sender-name: SuzyShoes

      • Message (when driver is 30 minutes away):
        <custom message - soon there - keep it short>

      • Message (when driver uses DOOR-action):
        <custom message - left parcel by door - keep it short>

• Delivery Time Rules:

  • Parking is easier in Oslo and you experience that 4 minutes is right for zip-interval AAAA-BBBB, and 2 minutes for zip-interval CCCC-DDDD.

  • For Stockholm the default 3 minutes are perfect.

• Plan - A collection of orders that will be distributed as a batch (i.e. a shift for a given date)

• Route - A collection of stops to be assigned to a driver

• Stop - A location on a route where there are customers

• Customer - An order/customer (customer name/phone presented to the driver) that has one/many deliveries

• Delivery - An item (name presented to the driver) to be delivered to a customer (or picked up)

• Driver - The courier that is performing the distribution - using the mobile app. Drivers are created within a company.

• User - Personell that plans the distribution and assigns routes to drivers. Users might have access to multiple Companies. Two main-types os users:

  • Users connected to one/multiple distribution-companies

  • Users connected to one/multiple CustomerSystems. A supplier that has outsourced distribution to multiple distribution-companies, but still has insight and customer-service