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Cancel API is used to cancel a shipment before the shipment is in transit (has arrived in the value chain).
The cancellation applies to all items in a shipment.
The shipment will be defined as in transit from the day before desired delivery date. Shipment without desired delivery date will be in transit immediately after booking.
Pick-up shipments can be canceled until data has been transferred to the carrier.
Shipments that have been canceled cannot be resumed and data about a canceled shipment will not be handled in sent to the carrier.
It is not possible to cancel a shipments in transit with this API, to stop these shipments a shipment in transit contact the carrier customer service.
Successful cancellation will set eventlog API key 71.
Since pick-up shipments (C2C/C2B) do not arrive in the value chain before they are actually picked up, more flexibility is available.
Pick-up shipments have a later cut off for cancellation, usually until 23:00 p.m. the day before pick-up. This depends on geography and carrier, contact your carrier for exact details.
Pick-up shipments can also be canceled if the pick-up attempt failed
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