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Use of Service
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Cancel API is used to cancel a shipment before the shipment is in transit (has arrived in the value chain).
The cancellation applies to all items in a shipment. The shipment will be defined as in transit from the day before desired delivery date. Shipment without desired delivery date will be in transit immediately after booking.
Pick-up shipments can be canceled until data has been transferred to the carrier. Shipments that have been canceled cannot be resumed and will not be handled in the carrier.
It is not possible to cancel a shipments in transit, to stop these shipments contact the carrier customer service. |
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| Case | Can be cancelled | Not able to cancel |
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| 1 | B2C-Shipment with items X and Y |  Cancelling 8/5 or earlier
Item X and Y are cancelled
|  Cancelling date 9/5 or later
| | 2 | B2C-Shipment | not possible to cancel | not possible to cancel | | 3 | C2C/C2B-Shipment | Cancelling 8/5 or earlier Cancelling 9/5 may work depending on time, contact your carrier for specific cut off time Cancelling 10/5 if current parcel status is not “Parcel picked up“ (eventlog API key 32) | Cancelling 9/5 after carrier specific cut off Cancelling 10/5 or later if current parcel status is “Picked up” (eventlog API key 32) | | 4 | C2C/C2B-Shipment | Cancelling any time | after activation (set distributionDate with Edit API, same as case 3) | | 5 | C2C/C2B-Shipment | Same as case 3 | Same as case 3 |
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Setup
Make sure you have the following information at hand before proceeding. Contact you transport carrier partner to obtain this information.
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